FAQS

Item availability
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail.  Any changes will be reflected in your order total as well as your shipping confirmation.

 

What forms of payment do you accept?
We accept the following credit cards: Visa, Master Card, Discover, American Express.

You can also pay for product through PayPal

 

Do you charge sales tax?
Sales tax is charged only to states where Lelli Shop has a physical presence. Currently this is only Arizona.

 

What is your return policy?

Returns and exchanges are accepted on merchandise within 15 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached.  Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange may result in a fee. Intimates, swimwear, jewelry, and apothecary items are non-returnable for refund or exchange.  ALL SALE ITEMS DISCOUNTED 30% and over FINAL SALE. No returns or exchanges will be accepted for these.

PLEASE NOTE: Shipping and handling charges are non-refundable.

 If an item is returned and free shipping was received, a $12.00 shipping fee will be deducted from the store credit.

Where do I send my return/exchange?
Please send your return or exchange to:

 

Lelli Shop

5023 N. 44th St. Phoenix, AZ 85018

 

How do I make a return/exchange?
Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).

 

Shipping Information: 

All Standard Delivery Orders will be processed within 2-8 business days and shipped via the United States Postal Service (USPS).

All items that are shipped will require indirect signature upon delivery. If you would like for "no signature required" delivery, please state so under comments box at check-out. 

All overnight and 2nd day orders will be shipped the next business day.

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